Frequently Asked Questions (FAQs)
Do you accept same day delivery? For Metro Manila orders, yes we can do same day delivery! But note that our order payment cut-off is at 3PM. If you have paid beyond this time, we cannot guarantee that we will be able to ship your orders today. If we are unable to ship your orders today, it will be ready to ship the next business day. Rest assured that we will update you via viber or call regarding your order.
Is it possible to order via Grab Pabili? Definitely! But, we highly recommend you to viber your order or place your order via our website prior to booking the Grab. We are only human, and we need time to pack and check your orders.
What is your lead time for provincial orders?
Scenario 1: LBC courier - Order fits the pouch Shipping fee is automatically computed upon checkout. Once your payment is confirmed, we will book the LBC pick up for the next business day. LBC's usual lead time is 3-5 days.
Scenario 2: LBC courier - Bulk order that must be boxed/Long items Shipping fee will have to be quoted by LBC. Once your payment is confirmed, we will ask LBC to come the next business day to quote the shipping fee of your order. After LBC quotes it, we will inform you. Once you have paid for the shipping fee, we will ask LBC to pick up the item the next business day. For boxes/irregular packaging, LBC's lead time is usually around 5-7 days.
Scenario 3: AP Cargo If you choose AP Cargo, you will pay the courier directly upon receiving the goods. Once your payment is confirmed, AP cargo will come the next business day to collect your items. The lead time for AP cargo varies, but typical time frame is 10-20 days.
Where is my order? Once we have shipped your items, we will provide you the waybill provided to us by the courier. You can contact the courier directly and use the waybill tracking number we have provided so that they can help you locate your items. Please note that we are not liable for any delays on your shipment. We do not guarantee any time frame. Please contact the courier directly for your concerns. Thanks!