We have a 7-day return policy. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
1. Our item must be unused and in the same condition that you received it.
2. Item must also be in the original packaging.
3. All accessories & fittings must be included.
4. Proof of purchase or receipt must be presented.
Several types of goods are exempt from being returned. Items such as locks and items with a lot of loose accessories cannot be returned. Sale items are also not returnable or refundable.
To return a product you purchased, customer should mail the product to 531 T Alonzo Street Santa Cruz Manila, Philippines 1014. Customer will be responsible for paying for the shipping costs of returning the item.
Once your return is received and inspected, we will send the customer an email to notify customer that we have received the returned item. We will also notify customer of the approval or rejection of the return. If approved, then the customer will receive a store refund credit. Customers can now choose new items to purchase using the store refund credit. Credit will only be valid for 30 days. Unused credit beyond 30days will not be honored anymore.
EXCHANGES FOR DEFECTIVE GOODS
Received a damaged or defective product? No problem! We can immediately replace items that have factory defects. The defective item must be returned to us completely with its original packaging. But please note that we are not responsible for products which have been subjected to improper installation, misuse, or alteration.
Client may send us an email at firstname.lastname@example.org to show us the defective goods. Please send back defective items to 531 T Alonzo Street Santa Cruz Manila, Philippines, 1014.