Warranty & After Sales

Warranty & After-Sales Policy

We’re a direct importer. We work directly with the manufacturer on your claim—fast diagnosis, authentic parts, and clear decisions.

Coverage at a Glance

Residential Use (homes, personal condos)

 

  • What’s covered: Manufacturing defects in materials & workmanship

  • How long: 12 months from invoice date 

  • Remedy: Replacement of the defective part only or adjustment in installation by the client

  • Proof required: Original receipt and required photos/videos per our manufacturer's standard operating procedure

  • Exclusions: Installation/labor/removal/re-installation, finishes/cosmetics, normal wear, misuse, tampering, environmental/corrosion, improper maintenance

  • Products found Dead on Arrival (non-functioning out of the box) may be exchanged within 7 calendar days from invoice, provided the unit is unused, complete with all accessories/packaging, and passes our inspection. Damage from installation, site handling, or missing parts voids Dead on Arrival exchange.

Commercial Use (offices, clinics, retail stores, hospitality, common areas, rental units)

 

  • What’s covered: Manufacturing defects on mechanical components only

  • How long: 6 months from invoice date 

  • Remedy: Replacement of the defective part only or adjustment in installation by the client

  • Proof required: Original receipt, photo/video per our manufacturer's standard operating procedure, and proof of professional installation (e.g., installer name/company or installation invoice)

  • Exclusions: Finishes/cosmetics, normal wear, high-traffic wear, misuse, overloading, tampering/alteration, environmental/corrosion, lack of maintenance/adjustment logs

  • Products found Dead on Arrival (non-functioning out of the box) may be exchanged within 7 calendar days from invoice, provided the unit is unused, complete with all accessories/packaging, and passes our inspection. Damage from installation, site handling, or missing parts voids Dead on Arrival exchange. 

Marketplace Purchases (Lazada, Shopee, TikTok Shop)

We sell through official stores on third-party marketplaces. Because those platforms have their own return/refund rules and timelines, orders placed there must follow the platform’s process.

  • Governing policy: While the order is within the marketplace return/refund window, the platform’s policy and timelines apply.

  • After the window: Our limited warranty applies starting from date of purchase in the platform (Residential: 12 months; Commercial: 6 months mechanical), subject to our photo/video SOP and all exclusions on this page.

  • Where to file: All claims for marketplace orders must be initiated via the platform’s chat/order page for proper documentation.

  • Proof required: Platform Order ID, store name, order screenshot, plus required photos/videos.

What Voids or Excludes Coverage

To keep pricing fair for everyone, the warranty does not cover—and will be void if a defect arises from:

  • Faulty/Improper installation (misalignment, wrong drilling/backset, out-of-spec door thickness/weight, warped door/frame, out-of-square openings)

  • Tampering/alteration of sensitive parts (springs, pistons, dampers/soft-close modules, stoppers), disassembly beyond user steps, use of non-original/incompatible parts

  • Misuse/abuse/overloading, forced entry/impact, using items beyond specified product specification or duty cycles

  • Improper maintenance (abrasive/acidic cleaners, harsh solvents, wrong lubricants), lack of routine tightening/adjustment

  • Environmental damage (coastal salt-air corrosion, moisture ingress, cement/paint dust, chemical exposure)

  • Normal wear & cosmetic changes (finish patina, minor scratches/discoloration)

  • Acts of God (flood, fire, earthquake)

  • Missing/altered labels/serials or no proof of purchase

  • Commercial Spaces : In addition to the above, finishes and wear due to high traffic are excluded unless your invoice explicitly says otherwise. We may request maintenance logs (e.g., periodic tightening/adjustments) for commercial claims.

How to File a Claim (4 Steps)

  1. Submit your claim by notifying us via viber 09369792353 or via our facebook page (Magnificent Marketing) within the warranty period with your receipt, product details, and installation date.

  2. Receive the manufacturer's standard operating procedure: We’ll send the manufacturer’s required Photo/Video (will change depending on the item).

  3. Upload evidence: Send photos/videos exactly as instructed. (Commercial claims: include installer's information proof like company name/name)

  4. Evaluation & decision: As a direct importer, we coordinate directly with the manufacturer. If approved, we’ll replace the defective part or we'll instruct how to adjust the installation of the item.

Claims that don’t follow the required standard operating procedures of photos/videos, or where the product was removed/altered before our review, will be declined.

Photo & Video SOP (Required)

Please capture media before removing or adjusting the product.

Photos:

  • Wide shot of the installed unit (door/cabinet context)

  • Close-ups of defect area and all fixing points (screws/plates)

  • Labels/markings/serials/box 

  • Environment shot (bathroom/kitchen/exterior if relevant)

Videos:

  • Operation test: open/close to show the issue (include sound)

  • Alignment check: show gaps/levels/strike/track alignment

  • Measurement: door thickness/width or panel weight if relevant

  • Mounting points: show screws/anchors are tight or failing

Commercial extras (if requested): installer details (name/company), installation invoice, maintenance/adjustment log.

Dead-on-Arrival (DOA) 7-Day Exchange

  • Item must be unused and complete with all parts/packaging

  • We’ll inspect; if confirmed dead on arrival, we’ll exchange it

  • Damage from installation/site handling or missing parts voids DOA

Our Remedies, Returns & Limits

  • Sole remedy. Our only obligation for an eligible claim is, based on the manufacturer's decision, to help client repair/adjust installation of the product or replace the defective part with the same or a functionally equivalent part. 

  • Return-to-office may be required. We may require the item to be returned to our office for inspection, testing, or replacement processing. 

    • Who pays for courier/delivery: Unless stated otherwise (e.g., a platform-approved return during the platform window), the customer is responsible for:

      • Courier/delivery fees to send the item to us,

      • Pickup/return courier fees from us back to the customer

      • Risk of loss. Until received and signed for at our office, the customer bears the risk of loss/damage in transit. Use original packaging or equivalent protective packing and a trackable service.

  •  No-fault-found / ineligible claims. If testing shows no manufacturing defect or a cause outside warranty (e.g., installation/tampering/exclusions), the item will be returned at customer’s expense.

  • Advance replacements. We do not issue advance/instant swaps unless expressly agreed in writing. 

  • Labor and incidental costs not covered. We do not cover removal/re-installation, locksmithing/carpentry, finishing/painting, calibration/adjustment, transport, site visits, downtime, lost profits, or any incidental or consequential losses.

Legal & Consumer Rights

This policy is governed by the laws of the Republic of the Philippines. Nothing herein limits non-waivable rights under the Consumer Act of the Philippines (RA 7394). To the maximum extent permitted by law, our total liability is limited to the purchase price of the product.